Customer Service/Store Policy

Inside Afghanistan, Argentina, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Bulgaria, Cayman Islands, Chile, Colombia, Costa Rica, Croatia (Hrvatska), Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Jamaica, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Latvia, Lebanon, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Maldives, Mexico, Monaco, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Yugoslavia (Any State) shipping charges start at $89.95.

In order for us to process your order you must fax or email a copy of your passport and the front and back of your credit card (we suggest blacking out all numbers except for the last 4 digits on the credit card) to INTERNATIONAL@SINGER22.COM or fax to 1-516-626-1032; be sure to include your order number on all documents. Once we receive these items we will be able to process your order. If we do not receive this information within 72 hours your order will be cancelled. Once you are a verified customer you will not need to send us the information again.

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Singer22.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Refused Shipments - If you decide to refuse any shipments from singer22.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to singer22.com. This amount will be subtracted from your merchandise credit.




Store Policies

Occasionally items may be out of stock. We make every attempt to contact the customer in the event of out of stock inventory.


Pre-Orders
Coupon codes cannot be applied to pre-order items. Please note that the delivery date is an estimated shipping date. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. Please know that we cannot control the dates that are given to us by the manufacturers. Pre-order items are sold on a first come first serve basis. We will charge your card for the full amount when the order is placed. We will accept cancellations on preorder items, but for online credits only that can be used on future purchases. If for some reason we cannot fill your order we will issue a full refund.


Online Credits
Within 5 to 7 business days of receipt of returned items, a customer will be issued an online credit. It is valid for one year from the date issued and can be used to purchase products on Singer22.com.

To use your online credit, simply place a new order and in the comments section during checkout simply write "PLEASE APPLY MY ONLINE CREDIT." The total amount of your order will be adjusted once we receive the order, it will not be reflected on your order until we adjust it.


Cancellations
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.


Coupon Code Restrictions
Coupon codes cannot be used on J Brand.
Coupon codes cannot be used on Current Elliott.
Coupon codes cannot be used on House of Harlow 1960.
Coupon codes cannot be applied to Pre-Orders.
Coupon codes cannot be applied to Sale items.
Coupon codes cannot be combined.


Final Sale Items
ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS.

The following items are FINAL SALE items and cannot be returned or exchanged:

Handbags
Belts
Shoes
Boots
Flip-Flops
Bathing Suits
Underwear
Jewelry
Accessories
Gloves
Hats
Scarves





Returns & Exchanges



Please note, refunds are not allowed. All sale items are FINAL SALE and cannot be returned or exchanged. All returned items will be given an online store credit only, no exceptions.


Singer22 prides itself on offering the highest quality merchandise. If you are not fully satisfied with your purchase simply return the unused item in its original condition within 14 days of receipt and we will provide you with an online store credit, good for 1 year, or exchange, less shipping costs. Please do not return any sale merchandise, as you will not be given a store credit.

A shipping fee of $5.95 will be charged for exchanges. The original shipping fee will be deducted from the store credit for any order, those orders that originally shipped for free will be charged as well; $9.95 for U.S. orders. Returns will be processed within 5 - 7 business days.

Please note on returns for different sizes or colors the purchaser is responsible for shipping charges. Items purchased online may not be returned to our retail stores.

Returns must be in original condition, with all the original packaging, including the original invoice. SINGER22 will not accept any item returned with obvious signs of wear or with any of the original tags removed.

Please be sure to include your order number and name on the outside of your return. The order number can be found at the top of your receipt. (singer22#_ _ _ _ _)

We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.

Please send returns to:

SINGER22
441 Glen Cove Road
East Hills, NY 11577

International Returned/Refused Shipments - If you decide to return or refuse any shipments from Singer22.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Singer22.com. This amount will be subtracted from your merchandise credit.



Terms of Use

By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations.

If you do not agree to these terms, please do not use our web site.

Minors & Family Members

Singer22.com does not knowingly market to or knowingly solicit information from minors. Minors are ineligible to use our services, and we do not want minors to submit any personal information to us. If you are a minor, you can use this service only under the supervision of your parents or guardians. If a minor makes a purchase with their parents' credit card without authorization, Singer22.com is not responsible for any refunds or returns. If a family member makes a purchase without the credit card holder's authorization, Singer22.com is not responsible for any refunds or returns. The cardholder will have to dispute the charge with their credit card company or with the family member who placed the order, and take any necessary precautions so that this will not happen.

There are no exceptions.





Legal Information

©2009 SINGER22 All rights reserved.

SINGER22.com is a Trademark of SINGER22.

All other trademarks, photos, product names, and company names and logos appearing on the SINGER22.com web site are the property of their respective owners.

Singer22 is not affiliated with, related to, nor endorsed by any of the celebrities, production companies, studios, publishers and/or networks mentioned or represented on these pages. The names and/or photos of the celebrities, programs, studios, publishers, images, production companies and networks are incorporated herein solely to help reference and identify clothing worn on television, in movies or in other media. Any trademarks mentioned are the sole property of their respective owners and not of Singer22.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.