Refund policy

OUR RETURN /EXCHANGE POLICY

Most full price items are eligible for to be returned to exchange or return for store credit only.

This includes full price items that are purchased using a special coupon/promo code.

*WE DO NOT OFFER REFUNDS ON ANY RETURNED ITEMS*

All returned items must be unworn, unwashed merchandise with all of the original tags attached. Items that do not meet these criteria are non-returnable, and will be denied. Items may not be re-tagged.

Vintage items and FINAL SALE items are FINAL and cannot be returned or exchanged.

Any items listed under our SALE page, have SALE written over them in red, and/or have a crossed out price with a discounted one over it are FINAL SALE- these items may not be returned.

The following are also FINAL SALE items and cannot be returned or exchanged:

Custom made & special order items
Handbags
Belts
Bathing Suits
Underwear
Jewelry
Accessories
Tights
Sunglasses
Hosiery
Intimate Apparel
Gloves
Hats
Scarves

All full-price shoes may be exchanged for another size or returned as long as not worn and they are returned in the original shoe box. The original shoe box is not to be used as the means of return shipment, but it must be returned inside another shipping box. If original shoe box is damaged or not returned we will not accept the item for return and will return to the customer at their expense by charging the original credit card used for purchase.

WHERE TO SEND RETURNS/EXCHANGES

SINGER22.com ATT: RETURNS CA, Sherman Oaks, 15130-15132 Ventura Blvd - Suite 327, 91403

All domestic orders include a PREPAID return label. If the PREPAID return is used, a shipping fee of $10 will be deducted from your online store credit. The prepaid return label is optional. You are free to use your own return services at your discretion. We recommend using a service that you can track, and that offers insurance.

For UPS pickup or to locate a UPS drop-off location, call UPS at 1-800-PICK-UPS (1-800-742-5877)

Customers returning international orders are responsible for the cost of return shipping back to SINGER22.

We cannot refund or give a store credit for duties, taxes or shipping charges on returned international orders.

We cannot offer merchandise exchanges on orders shipped internationally. If you need to exchange an item, please return the item and place a new order for your desired product.

ONLINE STORE CREDITS AND HOW TO USE THEM

To use your store credit code - simply type the credit code into the “CODE” box when checking out during your next purchase. In order to use your store credit you MUST enter the email address associated with the credit before entering the credit code. A store credit will appear as invalid if you enter the credit code before you have entered your email address. The amount of the credit will be deducted from your order total at checkout.

GIFT CARDS AND HOW TO USE THEM

To use the Gift Card - simply type the electronic code into the "CODE" box at checkout and click "apply"; you must ensure you are including the "@" sign as the first digit.

If you have multiple Gift Card codes - simply enter one code then click apply before entering another code.

You will be required to enter credit card information when checking out, however you will not be charged unless your order total exceeds the amount of your gift card. Any remaining value can be used on your next order by following the same instructions. You will use the same code until the value is fully redeemed.

When a Gift Card is purchased, we will email either you or the recipient a personalized code that may be used to purchase items on our website. This is an electronic code that will be delivered by email. We recommend that you print or save a copy of the email as you will need the code to redeem the Gift Card online.

Promotion codes may not be used for the purchase of Gift Cards.