Shipping policy

WHEN WILL YOUR ORDER SHIP?

We operate Monday through Friday 9AM to 5PM Eastern Standard Time (EST). Orders are typically shipped out within 24 to 48 hours of the time they are placed.
Some orders may require further verification in order to begin processing and this may result in delayed shipping. Please see HOW DO WE VERIFY YOUR PAYMENT AND ADDRESS? for more information regarding possible shipping delays due verification of your information.
Orders placed after 12PM EST may ship out the following business day; please consider this when determining expedited shipping. Orders placed on Friday and on Saturday and Sunday will typically ship out the following Monday.
Only orders placed with Next Day Saturday delivery on Friday will be delivered on Saturday. If Next Day Air is chosen on an order placed on Friday, it will be delivered on the following Monday.
You will receive a shipping notification email providing your tracking number when the order has shipped.

HOW DO WE VERIFY YOUR PAYMENT AND ADDRESS?

Both your billing and shipping addresses are verified before an order ships.
Address verification is a precautionary measure we take to ensure your safety and prevent fraud. Phone and online shopping does not allow us to request traditional forms of identification, e.g. a driver's license, like a standard walk-in retail outlet. Instead we conduct address verification though your credit/debit card issuer to confirm your identity.
If your billing and shipping address do not match, we may require additional information to process your order. Orders requiring additional information may not only delay shipment, but we may sell out of the item prior to receiving the necessary information from you.
Orders using Paypal as the method of payment will not require additional verification.
If you would like to ship to an address other than your billing address, it is best to contact your card issuing bank and have your shipping address added as an alternate shipping address to your card. Simply let the card issuer know that you are placing a phone/online order and the retailer needs to verify the address before shipment to eliminate the possibility of fraudulent activity.
Please note that if you need your order expedited and the billing address and shipping address do not match, contact customer service to confirm your information and have your order released.

WHAT IS A PREORDER?

We offer preorders to give our customers the opportunity to reserve an item before it arrives to our warehouse. Placing a preorder ensures that you will get the style you want before it sells out!
When purchasing an item on preorder you will be charged in full at the time you place the order.
The preorder delivery date is the date we expect the item in our warehouse. Upon receipt to our warehouse we ship the item to you. This date is an estimated date. We are unable to guarantee delivery dates for preorder items due to unforeseen delays by the manufacturers. Please know that we cannot control the dates that are given to us by the manufacturers.
Preorder items are sold on a first come first serve basis. If for some reason we cannot fill your order we will issue a full refund.

DOMESTIC SHIPPING

SERVICE	TERMS	COST	DELIVERY TIME
Ground Shipping	* FREE SHIPPING on orders $150+ after discount and before taxes, within the continental USA	FREE	5-7 Business Days
Ground Shipping	* Orders under $150 after discount and before taxes within the continental USA	$9.95	5-7 Business Days
2nd Day Air	Ships out within 24-48 hours, cost increases as order total increases.	Starts at $19.95	2 Business Days
Next Day Air	Ships out within 24-48 hours. Cost increases as order total increases.	Starts at $39.95	1 Business Day
Saturday Delivery	Only for orders placed Thursdays after 2PM EST and Friday before 2PM EST. Cost increases as order total increases.	Starts at $59.95	Saturday Delivery

INTERNATIONAL SHIPPING

International shipping charges may be adjusted according to the weight and/or the destination of your shipment. Please note that shipping charges may vary . International shipping prices start at $29.95 and increase depending on the country of destination; at times the actual city within a country may also impact the price.

Shipping charges to the following destinations start at $29.95

Belgium
China
Denmark
Finland
France
France, Metropolitan
Germany
Hong Kong
Ireland
Italy
Japan
Netherlands
Puerto Rico
United Kingdom

Shipping charges to the following destinations start at $34.95

Argentina
Australia
Bahamas
Brazil
Chile
China
Colombia
Fiji
Guatemala
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Israel
Jamaica
Liechtenstein
Malaysia
Mexico
Morocco
Myanmar
New Zealand
Norway
Pakistan
Panama
Peru
Philippines
Poland
Romania
Serbia and Montenegro
Singapore
South Africa
South Korea
Spain
Sri Lanka
Sweden
Taiwan
Thailand
Trinidad and Tobago
Tunisia
Turkey
United Arab Emirates
United Kingdom
Venezuela
Viet Nam

Shipping charges to the following destinations start at $64.95

Afghanistan
Aruba
Austria
Bangladesh
Barbados
Belgium
Belize
Bermuda
Bolivia
Bulgaria
Cayman Islands
Costa Rica
Croatia (Hrvatska)
Cyprus
Denmark
Dominican Republic
Ecuador
Egypt
El Salvador
Finland
Ghana
Greece
Greenland
Grenada
Guadeloupe
Guam
Guinea
Haiti
Ireland
Kuwait
Latvia
Lebanon
Luxembourg
Macau
Macedonia
Madagascar
Maldives
Monaco
Netherlands
Netherlands Antilles
Paraguay
Portugal
Saudi Arabia
Switzerland
Turks and Caicos Islands
Ukraine
Uruguay
Virgin Islands (British)
Virgin Islands (U.S.)
Yugoslavia

Your international order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. There may also be additional shipping fees charged once the package arrives in your country to facilitate delivery to you.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

When ordering from SINGER22.com, you are the importer and must comply with all laws and regulations of the destination country. We will ship with all the necessary paperwork legally required of us. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you. Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier.

We may provide certain order, shipment, and product information, such as description, to our international carriers, which in turn may be communicated by the carriers to respective customs authorities to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked "GIFT", but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

UNDELIVERABLE / REFUSED / RETURNED INTERNATIONAL SHIPMENTS

The carrier will make three attempts to deliver and collect any additional funds. If those three attempts are not successful, the package will then be considered abandoned. If the items are returned to us we will provide you a store credit deducting any associated fees we were assessed to have the items returned to us. If the package is not returned to us you will be responsible for all charges related to the abandoned package including the cost of the merchandise.

If you decide to refuse any shipments from SINGER22.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to SINGER22.com. This amount will be subtracted from your merchandise credit, or refund.